Q: Can dogs stay at Hill Valley?

Yes, Hill Valley is dog friendly. We charge a pet fee of £15 per pet, per night. Please advise reception that you will be travelling with a dog prior to arrival.

Question 1

What advantages do I get when booking direct on your website?

Accepted Answer

Better, Direct offers you the following perks when you book your stay at Hill Valley direct through our website.
&bull; Best available room in your chosen room category, based on availability and assigned at check-in&bull; Best price guarantee with our price match guarantee&bull; +1hr late checkout, based on availability and assigned at check-in&bull; Free parking&bull; Free pool and gym accessMake sure you book direct on our website - it's the only place you'll get all the above.Discover more about Better, Direct here.

Question 2

What time is check-in and check-out at Hill Valley?

Accepted Answer

Check-in is from 3pm and check-out is at 11am. Guests who have booked directly through our website can check-out until midday.

Question 3

Is there disabled access at Hill Valley?

Accepted Answer

We have four accessible bedrooms, located on the ground floor. One of the accessible rooms has a walk in shower. The other three accessible rooms have accessibility alarms, grab rails and adapted bathrooms.

Question 4

Are you family friendly?

Accepted Answer

Yes, we have family rooms at Hill Valley which can accommodate up to two adults and two children. The extra beds for children are pull out beds.

Question 5

Can dogs stay at Hill Valley?

Accepted Answer

Yes, Hill Valley is dog friendly. We charge a pet fee of &pound;15 per pet, per night. Please advise reception that you will be travelling with a dog prior to arrival.

Question 6

Does the hotel have car parking for guests?

Accepted Answer

Yes, we offer parking in our onsite car park. Guests who have booked direct through our website can park for free.

Question 7

Do you have electric charging?

Accepted Answer

No, we do not have electric car charging points at Hill Valley.

Question 8

Do you have a fridge or safe in the room?

Accepted Answer

All of our rooms have a safe. Fridges are provided in our Super Deluxe and Deluxe rooms.

Question 9

What time is breakfast served?

Accepted Answer

Breakfast is served 6:30am-9:30am weekdays and 7:00am-10:00am on weekends.

Question 10

Do you have a restaurant onsite?

Accepted Answer

Yes, we have The Borders Restaurant, and our Denby Lounge Bar also serves food.

Question 11

Do I need to book a dinner reservation?

Accepted Answer

We do recommend to make a reservation for The Borders Restaurant online prior to arrival or by calling our reception on 01948 660700.

Question 12

How do I book afternoon tea?

Accepted Answer

Please book online or call our reception team on 01948 660700 to make a reservation for afternoon tea at Hill Valley.

Question 13

What is my dinner allowance on a DBB package?

Accepted Answer

Guests on a DBB package have a &pound;25 allowance each towards the A La Carte menu. Children under 12 do not receive a dinner allowance.

Question 14

Can I use the spa during my stay?

Accepted Answer

Yes, guests staying at Hill Valley have access to the swimming pool and gym as well as sauna and steam room. We do have children's swim times between 9am-11am and 3pm-6pm. Guests who have booked direct on our website can access the pool and gym free of charge. Treatments are available at an extra cost.

Question 15

Should I book spa treatments in advance?

Accepted Answer

For guests staying on a spa break or spa day, treatments must be booked prior to your arrival. Please call our spa reception on 0344 879 9199. For all hotel guests we do recommend to pre book your spa treatments.

Question 16

Should I book rounds of golf in advance?

Accepted Answer

Our golf courses are very popular and can be very busy, so we do recommend booking your tee times in advance. Please book online or call the Pro Shop on 01948 660703.

Question 17

Can I host a wedding at Hill Valley?

Accepted Answer

Absolutely, details of our wedding venue and packages are on our website and you can contact our special events coordinator on specialevents.hillvalley@macdonald-hotels.co.uk to discuss your requirements.

Question 18

Can you recommend a local taxi service?

Accepted Answer

We recommend the following local taxis to be booked in advance.

Shropshah - 07397 014782
  A2B - 07859 042690
  Whitchurch Cars - 07828 750188
  Town and Country Carriage - 07494 240456
  Taylors - 07397 269723
  S&M - 07908 778564

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